Return Policy

Unopened Items: Certain items that are unopened may be returned for refund within 30 days from the purchase date, subject to RMA approval. Custom made goods are not returnable except in the case of our error. Heat presses, equipment, and similar items may be accepted for return depending on the manufacturer's policy.

Opened Items: Opened items are not returnable, the exception being cases where we have mistakenly sent the wrong item. Exceptions may be made in other situations; those situations will be determined on a individual basis.

To return goods, you must have a Return Materials Authorization (RMA) number. To obtain your RMA Number please contact our Customer Service Department at 1-866-516-1300 or e-mail us at info@myenmart.com. There will be a 10% restocking fee charged for all returned items unless the mistake is ours.

Payment Methods
EnMart gladly accepts the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• Pay Pal

Order Tracking
After you finish your on-line order, you will receive an e-mail from EnMart confirming your order and showing the ordered items plus the payment and shipping method confirmation. When we send your order out, you will receive another e-mail confirming shipment. The e-mail will also include the package tracking number. Once the carrier has picked up the shipment, you can find the exact location of the package by clicking the package-tracking number link on the shipping confirmation e-mail.

Order Changes
Orders canceled before 4 p.m. (Eastern Standard Time) on the day of the order will receive a complete refund.

Shipping
We ship via UPS.

How long will it take to process my order?
All orders placed by 5 p.m. EST for in stock items will be shipped the same day. Orders placed on Saturday, Sunday, and holidays for in stock goods will be shipped out the next business day. Non stock or custom items will be shipped based on the published turn around time for the particular product ordered.

How much will it cost?
Our shipping charges are based on current UPS charges.

Price Information: Unless otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at EnMart’s discretion.

Sales Tax: State and local sales taxes will be charged on purchase of taxable merchandise based on the destination of the shipment.